Fix a corrupted user profile

Your user profile is a collection of settings that make the computer look and work the way you want it to. It contains your settings for desktop backgrounds, screen savers, pointer preferences, sound settings, and other features. User profiles ensure that your personal preferences are used whenever you log on to Windows. If you tried to log on to Windows and received an error message telling you that your user profile might be corrupted, you can try to repair it. You will need to create a new profile, and then copy the files from the existing profile to the new one.

To create a new user profile

To create a new profile, you must first create a new user account. When the account is created, a profile is also created.

1. Click to open User Accounts.

2. Click Manage another account.  If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

3. Click Create a new account.

4. Type the name you want to give the user account, click an account type, and then click Create Account.

To copy files to the new user profile

After you create the profile, you can copy the files from the existing profile. You must have at least three user accounts on the computer to complete these steps, including the new account you just created.

1. Log on as a user other than the new user you just created or the user that you want to copy files from.

2. Click to open the Documents library.

3. Click the Tools menu, and then click Folder Options.

   If you don't see the Tools menu, press Alt.

4. Click the View tab, and then click Show hidden files, folders, and drives.

5. Clear the Hide protected operating system files check box, click Yes to confirm, and then click OK.

6. Locate the C:\Users\Old_Username folder, where C is the drive that Windows is installed on, and Old_Username is the name of the profile you want to copy files from.

7. Select all of the files and folders in this folder, except the following files:

   • Ntuser.dat

   • Ntuser.dat.log

   • Ntuser.ini

8. Click the Edit menu, and then click Copy.

   If you don't see the Edit menu, press Alt.

9. Locate the C:\Users\New_Username folder, where C is the drive that Windows is installed on, and New_Username is the name of the new user profile you created.

10. Click the Edit menu, and then click Paste.

    If you don't see the Edit menu, press Alt.

11. Log off, and then log back on as the new user.

    If you have e‑mail messages in an e‑mail program, you must import your e‑mail messages and addresses to the new user profile before you delete the old profile. If everything is working properly, you can delete the old profile.

If the steps above do not fix the problem, you should contact your customer support provider for assistance. To find additional information about customer support options that apply to this computer, click the More support options link at the bottom of the Help window.